Carlo Sammarco, European business manager packaging solutions, demonstrates the new wearable technology
At drupa, Screen GP unveiled that it is in the process of a complete revamp of its after-sales service in an effort to provide better customer satisfaction.
The Trust Service Desk will be available 24/7 to support customers directly via telephone or network. Field engineers and head office product experts can share precise cloud-based updates in real time, effectively providing customers with support by the Screen GP Group’s full worldwide service team.
The aftermarket field has traditionally focused on providing maintenance type services. In recent years, however, the use of new technology to monitor the operating status of equipment in real time has been attracting increasing attention. The Trust Service Desk combines ‘Internet of Things’ (IoT) and cloud-based technologies, enabling the integrated management of information, such as the logs obtained from equipment and service history records of individual customers.
As part of the service, the company is introducing wearable devices for remote diagnostics. Through these ‘smart glasses’ press operators can be guided remotely to correct issues on site in real time without the need to call out a service engineer.
