Inkjet press manufacturer Screen Europe has expanded its service and support team with the appointment of Mario Offermann as service manager for its customer base in Germany, Austria and Switzerland.
The German-speaking DACH region (Germany, Austria, Switzerland) is identified by Screen Europe as one of its most important, with a strong market for its high-end innovative products such as the Truepress Jet520HD and the Truepress Jet L350UV series inkjet label presses. Specifically, the German-speaking DACH region has seen demand for Screen’s print-on-demand (POD) business quadruple over the past three years. Screen expects further growth here and in other European markets as the shift to inkjet printing continues to drive demand for its inkjet systems.
Mr Offermann has over 20 years of experience in inkjet technology, including the previous 10 years spent with Agfa in a variety of inkjet-orientated roles. He will operate from Screen’s hub in Germany from where he will also support other markets, including the Benelux countries.
In addition to this appointment, Tony Gill has been named regional service manager, and will take responsibility for Screen Europe’s customer support and service activities in the UK and Ireland, Middle East and Africa, Spain, Portugal, and France. He will look after a wide range of services, from installation and training, hardware and software upgrades, to preventative maintenance.
Mr Gill also has decades of experience in inkjet printing technology, having joined Screen 20 years ago and most recently serving as application team leader in Europe.
Steve Low, vice president of service and support at Screen Europe, commented, ‘Screen always strives for customer service of the highest standards. The expansion of our excellent support team reflects the exponential growth Screen Europe has experienced in the German-speaking market and elsewhere in Europe in the past few years.
‘With his excellent expertise and experience, Mario will be invaluable to our customers and us; Tony brings a unique combination of deep knowledge of our inkjet technology and excellent understanding of our customers’ requirements. He will have a crucial role in accommodating Screen’s growth, providing support and service to customers across Europe.’
