Global Inkjet Systems (GIS) has launched its Customer Hub, a platform providing 24/7 access to commercial and technical information on the company’s Atlas software, hardware and ink delivery systems.
The Hub replaces the company’s previous ticketing system and is intended to make it easier for GIS customers to work on projects using the company’s industrial print technology.
GIS says the hub provides ‘easy, instant access to product information, software updates, technical support, documentation and order and returns tracking as a one-stop platform, accessible at anytime, anywhere in the world.’
‘With the introduction of the Customer Hub, GIS continues to offer higher levels of customer support, further minimising time to market,’ explained head of customer experience Laura Able. ‘The new portal takes our service to the next level, giving businesses complete visibility on their service, commercial, training and ordering needs – their teams can access all the information they need, whenever they need it.’
