Dantex Group is now preparing to take its first steps back to operating normally, as company CEO Ben Danon said, ‘We want to let our customers know that we are ready when they are to return to a sense of normality.’
The specialist supplier of digital printing equipment, water-wash photopolymer plates and processing equipment, is seeking to reassure customers that it is ready to open the doors and invite visitors to see equipment and conduct live demos in person once again. In advance of being able to do so, Dantex will shortly be opening its newly overhauled demonstration facility at its UK headquarters. The open plan space will accommodate a broad range of equipment.
Dantex added that, like many other businesses, it has increased use of digital tools to maintain productivity, harnessed technology and adopted new ways of working, all in order to sustain operations and maintain a competitive advantage. For the future, the company aims to embrace the innovations that have been adopted during the pandemic and make them available as options moving forward. Virtual showcases, for example, have worked well for Dantex over the last 12 months and they will remain part of the sales process should customers prefer them.
Mr Danon said, ‘We will be bringing our staff back to office-based working conditions, our sales team will soon be resuming normal activities, our technical team is operating at 100% and our engineers are available to travel. As a global business, similar practices are being implemented across our Group members.
‘Clearly, we are proud of how our team has adapted over the last year; it’s given us the opportunity to take a hard look at how we do things and to introduce new methods of customer engagement into our operation. Now the focus is on coming out of this stronger and more agile than ever before and providing our customers with the outstanding levels of service and support that they can expect from us.’
